Last updated: 12 September 2026
Browns Window Cleaning respects your privacy and aims to be clear about how personal information is used. This notice applies when you visit browns-cleaning.com, request a quotation, contact us or become a customer.
Who is responsible for your information
Browns Window Cleaning is the controller of the personal information described in this notice. For privacy questions or requests, email info@browns-cleaning.com. Browns Window Cleaning is based in East Sussex, United Kingdom.
Information we collect
- Your name and contact details, such as your telephone number, email address and property address.
- Information about the work requested, access arrangements, appointments and quotations.
- Photographs you choose to send to help us assess a property or prepare a quotation.
- Correspondence by telephone, text, WhatsApp or email.
- Payment, invoicing and service-history information where you become a customer.
- Limited technical and usage information collected through website security, server logs and Google Analytics, subject to your cookie choices.
How and why we use information
We use personal information to respond to enquiries, prepare quotations, arrange and carry out window cleaning, communicate about appointments, manage payments and business records, improve the website, protect it from misuse and comply with legal obligations.
Our lawful bases will normally be taking steps at your request before entering into a contract, performing our contract with you, complying with legal obligations and our legitimate interests in operating, safeguarding and improving the business. Where consent is required for optional analytics cookies, we rely on your consent, which you may withdraw through the site’s cookie settings.
Who information may be shared with
We do not sell personal information. Where necessary, information may be handled by service providers supporting our website hosting, email, communications, analytics, accounting or professional advice. If you contact us through WhatsApp, your use of that service is also governed by WhatsApp’s privacy terms. Information may also be disclosed where required by law.
Google Analytics and cookies
We use Google Analytics to understand how visitors use the website. Analytics may use cookies or similar technologies and process information such as pages viewed, approximate location, device and browser information. Optional analytics should operate only in accordance with the consent choices presented on the website. Essential cookies and technical storage may be used where necessary for security and operation of the site.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting or tax requirements. Unsuccessful quotation enquiries and photographs will normally be removed when they are no longer needed. Customer, payment and accounting records may need to be retained for up to six years. Retention may be extended where necessary to establish, exercise or defend legal claims.
Security and international services
We take reasonable steps to protect personal information and limit access to those who need it. Some providers, including Google and WhatsApp, may process information outside the United Kingdom. Where this occurs, the provider is responsible for using an appropriate legal safeguard for the transfer.
Your data-protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or to object to particular processing. Where processing relies on consent, you may withdraw that consent. To make a request, email info@browns-cleaning.com. We may need to verify your identity before responding.
If you are unhappy with how your information is handled, please contact us first so that we can try to resolve the matter. You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our services, website tools or legal obligations change. The latest version will be published on this page with its revision date.